what is livechat.com?
LiveChat.com is a customer service software that allows businesses to communicate with their customers through live chat on their website. It also includes features such as ticketing, automation, and reporting. It is designed to help businesses increase sales, improve customer satisfaction and provide more efficient customer support.
why use livechat.com
There are several reasons why a business might choose to use LiveChat.com:
- Increased Sales: By communicating with customers in real-time through live chat, businesses can quickly address any questions or concerns customers may have, which can help increase sales.
- Improved Customer Satisfaction: Live chat allows businesses to provide quick and efficient customer support, which can help improve customer satisfaction.
- Cost-effective: LiveChat.com is a cost-effective solution for businesses that want to provide customer support through live chat. It eliminates the need for expensive call centers and allows businesses to handle multiple chats simultaneously.
- Increased Efficiency: With the automation tools available in LiveChat.com, businesses can streamline their customer support process, which can help increase efficiency.
- Reporting and Analytics: LiveChat.com provides a range of reporting and analytics tools that allow businesses to track their performance and make data-driven decisions.
- Customizable: Businesses can customize the chat widget to match their branding and also choose different languages.
Alternatives of livechat.com
There are several alternative live chat software solutions available on the market, including:
- Tawk.to: This is a free live chat software that allows businesses to communicate with customers in real-time through a chat widget on their website.
- Pure Chat: This is a simple and easy-to-use live chat software that allows businesses to communicate with customers in real-time.
- Zendesk Chat: This is a live chat software that is integrated with the Zendesk customer service platform, allowing businesses to provide customer support through live chat, ticketing, and other channels.
livechat.com is free or paid?
LiveChat.com is a paid service. It offers a 14-day free trial for new users, but after that, businesses need to purchase a subscription plan to continue using the service. The pricing plans vary depending on the number of agents, the features included, and the length of the contract. Typically, the cost increases as the number of agents increases and/or more features are included. The pricing plans include a monthly and an annual option with discounts for the latter. They also offer a custom plan for businesses with specific needs. It’s recommended to check the website of LiveChat.com for the most up-to-date pricing information and to evaluate the features provided by the different plans to determine which one best suits your business’s needs.
Pros & Cons of Livechat.com
Pros of LiveChat.com:
- Increased Sales: By communicating with customers in real-time through live chat, businesses can quickly address any questions or concerns customers may have, which can help increase sales.
- Improved Customer Satisfaction: Live chat allows businesses to provide quick and efficient customer support, which can help improve customer satisfaction.
- Increased Efficiency: With the automation tools available in LiveChat.com, businesses can streamline their customer support process, which can help increase efficiency.
- Reporting and Analytics: LiveChat.com provides a range of reporting and analytics tools that allow businesses to track their performance and make data-driven decisions.
Cons of LiveChat.com:
- Cost: Some businesses may find the cost of a subscription plan to be a significant investment.
- Limited free version: The free trial version has limited features and number of chats.
Livechat vs Chatbot System of livechat.com
LiveChat and chatbots are both customer service tools that businesses can use to communicate with their customers, but they function in slightly different ways.
LiveChat is a real-time communication tool that allows businesses to communicate with customers through a chat widget on their website. It enables human interactions, where customers can ask questions and receive answers from a human representative. This is ideal for businesses that want to provide personalized and detailed customer support.
Chatbots, on the other hand, are AI-powered tools that businesses can use to communicate with customers through pre-programmed responses. They are designed to automate repetitive tasks and answer frequently asked questions. This can be useful for businesses that want to provide 24/7 customer support, even when human representatives are not available.
LiveChat.com offers both live chat and chatbot tools, but the way they’re used and the type of interactions they’re used for are different. Businesses can use the LiveChat tool to provide human interactions and the chatbot tool to provide automated interactions. They can also use both together by having a chatbot handle simple queries and then hand over to a human representative when a complex question arises.
